Returns & Exchanges

Returns & Refunds

Right of withdrawal
You have the right to cancel your order without giving any reason within 14 days of the day you receive it. After cancelling, you have a further 14 days to return the product. You will then be refunded the full order amount, including the original shipping costs. Only the cost of returning the product to us is at your own expense. For returns within the Netherlands, this is approximately €7.25 per parcel. Costs from other countries may be higher; please check your carrier’s website for exact rates.

Opened products
For health and hygiene reasons, products whose seal has been broken after delivery cannot be returned. The right of withdrawal applies only to products returned unopened, with the seal intact.

Returns from the United Kingdom
Customers in the United Kingdom have the same 14-day right to cancel, under the same conditions described above, including the exception for opened products. Return shipping from the UK is at your own expense. Please mark your parcel as a return of goods, so it isn’t charged import duties when it comes back to the Netherlands. Any customs costs that arise from an incorrectly declared return may be deducted from your refund.

How to return
To start a return, please contact us at info@pyour.com and include your order number or proof of purchase. We’ll confirm your return and let you know how to proceed. Please get in touch before sending anything back, so we can handle your return smoothly.

Returns can be sent to:

Pyour
Barnsteen 800
3316 KK Dordrecht
The Netherlands

The product must be returned with everything that came with it, in its original, sealed packaging. If the product is damaged, or the packaging is damaged beyond what is necessary to inspect the product, we may charge you for this loss in value. Please handle the product with care and pack it well for the return.

Damaged or incorrect orders
Please check your order when it arrives. If an item is defective or damaged, or if you received the wrong product, contact us as soon as possible at info@pyour.com. We’ll look into it and make it right.

Exchanges
The quickest way to get the product you want is to return your current item. Once the return is confirmed, you can place a new order.

Refunds
We’ll let you know once we’ve received and checked your return. The amount due will be refunded within 14 days of your return being registered, provided we have received the product back in good condition. Refunds are made to your original payment method. Please allow some extra time for your bank or card provider to process it.

If you haven’t received your refund within 14 days of our confirmation, please contact us at info@pyour.com.

Questions?
You can always reach us at info@pyour.com.